Last updated: 25/1/2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or purchase from us.

1. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment providers)
  • Order and transaction history
  • Website usage data (cookies and analytics)

2. How We Collect Information

We collect information when you:

  • Place an order
  • Create an account
  • Contact us for support
  • Subscribe to updates
  • Browse our website (via cookies)

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Handle payments and prevent fraud
  • Provide customer support
  • Communicate order updates
  • Improve our website and services
  • Comply with legal obligations

4. Payments

All payments are processed through secure third-party payment gateways. We do not store or have access to your full card details.

5. Sharing of Information

We do not sell or rent your personal data.

We may share information only with trusted third parties such as:

  • Payment processors
  • Courier and delivery partners
  • Website analytics providers

These parties only receive information necessary to perform their services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, or unauthorized access.

7. Cookies

Our website uses cookies to improve user experience and analyze site traffic. You can disable cookies in your browser settings if you prefer.

8. Your Rights (POPIA)

You have the right to:

  • Access your personal information
  • Request correction or deletion of your data
  • Object to the processing of your data
  • Opt out of marketing communications

Requests can be made by contacting us directly.

9. Contact Information

If you have any questions about this Privacy Policy or your personal data, contact us at:
Email: support@empros.co.za